Boston Volvo Village Testimonials | Boston Volvo Dealer Reviews

We have recently been bombarded with numerous reviews (most good, some not so good) from users on Google, Yelp, Dealerrater, Edmunds, Yahoo!, Facebook, YouTube, and Twitter. We wanted the opportunity to set the record straight once and for all. So, we have decided to compile some of the HUNDREDS of "Thank You" letters and e-mails we have gotten over the past few years from our happy and satisfied customers. We hope you enjoy reading them and we look forward to adding you to our long list of loyal customers.

I wanted to take this opportunity to express my appreciation for the service that was provided by you and your company. We have bought a pre-owned XC90 from Boston Volvo a couple of weeks ago and I was very pleased with the sales process as well as the registration work done by your company. I had mentioned to you that we visited all Volvo dealers in the Boston area and in our view Boston Volvo offered the best and most professional service.

Your service was a pleasant experience in a difficult period of moving to and getting acquainted to a new country. As a matter of fact, I recommended Boston Volvo to another colleague who recently moved to Boston and he also bought a car from Boston Volvo two weeks ago. I will keep recommending you to any colleague or other person moving into the Boston area.

- Rogier and Lonneke

I am writing to commend the service we received from Boston Volvo Village...We drove our S80 T6 to Boston last Friday to visit our son, and shortly before getting to our hotel, the cruise control went out, and the car began idling badly. After a series of calls, we were able to drive it to Boston Volvo Village. We entered the service area at 4:00PM on Friday afternoon with much trepidation as any visit to a service center generally takes a lot of time, especially on a Friday afternoon with no advance notice. Jason patiently listened to our tale of woe and handed the car over to Sal, the service technician. After a short wait, Sal gave us the good news that it was nothing major, but the throttle sleeve had come off and once the car cooled down, they would put it back on and we would be back on the road. Relief washed over us as we realized our weekend with our son could go on as planned.

True to their word, Sal and Jason came back 30 minutes later with the keys to our freshly washed and repaired automobile and sent us on our way, all without charging us a dime. We could not properly express our gratitude to Jason and Sal, but wanted you to know what outstanding professionals they are and what a credit to Volvo they are. My only regret is that Boston Volvo Village is in Boston and not Akron, OH.

- Don and Leslie, Akron OH

I had a phenomenal service experience with John Higgins (Volvo Mobile Technician) today. He was courteous, friendly, knowledgeable, and helpful. You guys are generally pretty good, but he was outstanding. I'm glad I just purchased my second Volvo from you guys. Thanks!!

- Seth

We are 100% pleased with our Volvo. And just as pleased with the buying atmosphere at Boston Volvo Village. Thank you.

We purchased a vehicle from Boston Volvo Village in August. We hadn’t purchased a vehicle from a dealer since 1988. Upon advice of a friend, we went to Boston Volvo Village. From the moment we walked in the door, it was nothing but a pleasant experience.

Our salesman was courteous, informative, and focused on our needs. We went intending to purchase an XC90 or XC70; we quickly found those would not meet our needs. He stayed with us for numerous test drives and visits. He seemed to know everything about the vehicles; we eventually settled on a 2005 S80 T6 and couldn’t be happier.

We are also hoping to retire my 1995 960 wagon next summer and purchase a V70R. We will certainly give a call when that time comes based upon our experience and satisfaction this year.

- Bob, Lynnfield MA

I can’t express enough my thanks to you and John Higgins for the incredible service that John provided to my mother-in-law last week. John is incredibly patient and good humored and performed Lazarus-like miracles with her 1998 V70.

This is truly a unique eservice that Boston Volvo provides and one of the many reasons that my wife and I continue to come back to your dealership year after year.

- Michael, Boston MA

I just wanted to say thank you once again for your most generous support of our annual Mugar Golf Tournament. With your help, the day was a success and the monies raised will help us continue to provide much needed activities and services to our kids.

- Allen, Watertown Boys and Girls Club

Recently my 2004 V70R was returned to me by members of your department in perfect working order. I had brought the vehicle in for a number of electrical maladies which took some time to diagnose and also took an inordinate amount of time to receive the proper replacement parts. It was a long haul, nearly six weeks, but Boston Volvo Village Service kept me on the road throughout the wait with a very nice xc70 and with frequent updates. This was an unusual case, yet it was deftly handled and its details were well communicated to me.

It is very nice to know that people like Steve and Bill are so dedicated to their work and that therefore the Boston Volvo Village Service experience instills confidence and satisfaction.

- Nick, Cambridge MA

I have received your letter, thanks you for the follow up on Mobile Technician service. Especially thank for your Mobile Technician John Higgins who promptly responded to the service, he was on time, cheerful and very professional. The service was well done!

Again I am very impressed and truly appreciate that Sal and John’s efforts and outstanding service. They were extremely professional, courteous and considerate!

- April, Milton MA

Thank you for asking for my input about using the mobile technician program. I had a great experience; the tech was on time, answered my questions, was able to diagnose and repair my vehicle, and the problem appears to be solved. Having someone come to me alleviated extra travel to and from the dealer and also allowed me to work a normal work day instead and wait. It’s a great service and I absolutely use it again. In fact, next time I have a problem, I will request it.

- Vicki, Boston MA

I want to again applaud the wonderful service at Boston Volvo Village. My wife recently brought in our cross country in for service and was treated wonderfully. The old adage about auto deals treating women as second class citizen does not happen at Boston Volvo. Then, they told her about the Mobile tech.

John Higgins came yesterday and replaced the steering wheel- and also noticed we had picked up a nail- he filled the tire which allowed me to get to service to have tire repaired-otherwise I would have been changing a flat! He is great and deserves a raise!

Also, when we bring the Volvo into you, we don’t leave with an $800 bill (as happens consistently with our Jeep!). We appreciate the service and it means we will return to Boston Volvo Village when it is time to buy another vehicle.

- Jim via e-mail

We want to thank you for your time and expertise in handling our recent XC90 purchase. We picked up the car last night and just love it. It was such a pleasure dealing with you. We were unsure whether we were going to purchase new or used. With the great price you helped us negotiate from Boston Volvo, our decision was made to go new. Buying a new car can be a stressful experience and the salesperson makes or breaks the deal. In this case, you definitely are the reason we bought at Boston Volvo. You were very patient, and adjusted your schedule to our unexpected shopping visits. You also did not put pressure on us, which is what we liked. Your kindness won the girls over and they insisted we buy a car through you as well.

We were very happy with everyone else who was involved in this transaction, from your sales, lease, and finance managers. Boston Volvo is definitely a first class organization, We will be sure to refer our friends and family to Boston Volvo in the future.

- Mike via e-mail

I had a great experience with the Mobile Tech, John Higgins last week. Besides the fact that he is a nice guy, the convenience of the service is amazing. Thanks very much.

- Todd via e-mail